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FREQUENTLY ASKED QUESTIONS

(actual questions from people)

 

Question #1: What's the advantage of booking a party versus showing up and letting the kids have fun without booking a party?

Answer:  A booked party will provide you with the use of our  facility in a separate room (party room).  We do not allow any outside food, drink, or party gifts into our facility unless a party is booked with our facility.  For booked parties, we allow cakes, cookies, pies, or cupcakes into our facility as well as gifts. No drinks may be brought into the facility.  All of our packages provide a hostess to assist as needed, such as requesting an intercom message to notify attendees to come to the party room, arranging when food/drinks are brought into the room, requesting additional discounted passes or discounted tokens, or other requests.  The hostess is the contact for anything and she will work with our staff to assist the party as best possible.   Should anyone choose to not book a party and not bring gifts or food/drinks into our facility, we welcome them to enjoy the facility and all the fun they can stand.

 

Question #2:  How much does it cost to play or ride the amusements at Excalibur?

Answer:  We feel our customers are smart so we don't try to gimmick you with a price that doesn't include tax.  You want to know how much it costs, so we provide you with the price that includes tax.  We are setup much like an amusement park where all rides are paid for with tickets.  Each ticket costs $1.  Rock Wall Climbing costs 4 tickets.  Mini Golf costs 4 tickets.  Laser Tag costs 4 tickets.  A Go-Kart ride costs 5 tickets.    For the Arcade games, they all take tokens that are purchased from a changer machine.  Taxes are already included in these prices.   

 

Question #3:  Your party package mention "Activity Passes", what is this?

Answer:  An activity pass is valid for 1 ride on any attraction at Excalibur or may be traded in for tokens.  This is used in lieu of tickets (see FAQ #2) to simplify the discounted rate for activities that applies only to booked party packages (up to 20% discount).  Activity passes are available only to booked parties.  You as the party planner may choose to put the passes and tokens in party bags that are given to the attendees. 

 

Question #4:  Can I purchase additional Activity Passes for my party guests? 

Answer:  Yes, at any time during your party you can purchase as many activity passes you like at the rate of $4.   You can purchase as many as you would like and as few as 1.  The passes are only good for the day of the party and may be used by anyone in your group. 

 

Question #5:  I want to book a party for my 9 year old son.  Does your Party Package offer a Laser Tag party?

Answer: We do not offer a Lazer Tag party, per se.  However, your group can play Laser Tag together.  Just enter the Laser Tag area and let the attendant know that you would all like to play at the same time.

 

Question #6:  When having a party, is my group required to stay together when riding go-karts or doing other activities?

Answer:  Quite simply, no.  If you'd like to arrange for your group to stay together / play together just let the attendant for a particular ride know that your group would like to play/ride together. 

 

Question #7: An hour and a half seems a bit long in a party room.  Will the kids be doing something else or do they just have access to the room in case you need that much time for presents/cakes/pizza?

Answer: The kids probably won't stay in the party room that entire time - we expect that.  We simply reserve the room for you and your guests to have a "landing" spot for an hour and a half.  From our experience, nothing is worse than having a party and then being rushed out of the room.  It's almost as if the party is over by having to end the party by putting gifts up, cake up, etc.  We wanted to give more time in each room so that during the party, everyone in the party has a place to go as sort of "your spot" so to keep the group somewhat together and continue the party in an atmosphere where everyone is still together and not thrown out for everyone to go their own way.   

 

 

Question #8:  Is there a charge if I invite more than 10 kids?

Answer:  In the past we were setup like other family fun centers, but we listened to our customers and made a change.  There is no extra charge per attendee.  You may invite as many people as you'd like.  Be aware of the room limitations, however.  The party table seats up to 16 kids comfortably depending on age and size.  The room has standing room for other attendees as well.  Though we provide you with enough items for 10 party goers, you may purchase additional drinks, tokens, pizza, passes, etc. from your party hostess. 

 

 

   
   
 

Excalibur FEC   | Phone Number | Terms Of Use

 

 

 

 
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